Assisting consumers in self-medication: reflections on the role of support staff in community pharmacy
Community pharmacies are often the first port of call for consumers with minor illness. In Portugal assisting self-medication in this setting—by supplying non-prescription medicines (NPM) or assessing symptoms—involves pharmacists and support staff (technicians and assistants). There is a paucity of research on support staff roles. This paper, which is part of a larger study, reports the perceived roles of pharmacy staff in assisting consumers in self-medication.